SUNNYVALE, Calif., Sept. 07, 2021 (GLOBE NEWSWIRE) -- eGain (NASDAQ: EGAN), the leading cloud platform for customer engagement automation, today announced the availability of eGain Knowledge Hub™, the company’s next-gen knowledge management solution.
According to Gartner, organizations at advanced stages of digital transformation will find that poor customer experience is their biggest barrier to further success. A Forrester Consulting consumer survey revealed that lack of knowledge across contact center agents and self-service systems is the biggest barrier to getting good customer service.
Powered by AI reasoning, ML, Natural Language Processing, and analytics, eGain Knowledge Hub is a rich, one-stop knowledge management solution for the digital-first, remote-first era. Among the benefits are:
“We estimate that enterprises that undertake enterprise-wide knowledge consolidation projects can lower knowledge management application maintenance costs by 15% to 40%. It will improve the speed of knowledge being authored and released to multiple channels, shorten the time of the training of machine learning or the natural language processing engine, and increase the accuracy rate of the content,” wrote Drew Kraus, et al, in a recent Gartner research note.*
“Many digital CX initiatives have been doomed by the knowledge gap,” said Ashu Roy, eGain CEO. “Our knowledge hub ensures that consistent, hyper-relevant content and conversational guidance flow through the ever-growing digital pipes for effortless customer, agent, and business experiences.”
*Gartner, Delivering Relevant Content and Knowledge to Customers Is Key to Great Customer Service
Drew Kraus, et al, Report ID G00464970, April 9, 2021.
More information
eGain Knowledge Hub: https://www.egain.com/products/knowledge-management-software/
eGain Digital Customer Engagement™ Suite: https://www.egain.com/products/
Register for upcoming webinar on Knowledge Hubs: https://register.gotowebinar.com/register/8281476916430010383
eGain Innovation in 30 Days™: https://www.egain.com/innovation-in-30-days/
About eGain
eGain customer engagement platform automates digital-first, omnichannel experiences for global brands. Powered by knowledge, AI and analytics, our top-rated cloud software enables effortless customer journeys with virtual assistance, customer self-service, and modern agent tools. To learn more, visit www.eGain.com.
eGain, the eGain logo, and all other eGain product names and slogans are trademarks or registered trademarks of eGain Corp. in the United States and/or other countries. All other company names and products mentioned in this release may be trademarks or registered trademarks of the respective companies.
eGain media contact Michael Messner Email: [email protected] Phone: 408 636 4514 |
We use cookies to tailor your experience, measure site performance and present relevant offers and advertisements. By clicking ‘Accept’ or any content on this site, you agree that cookies can be placed on your browser. You can view our privacy policy to learn more.
If you would like to get more data, alerts and access to Real Vision videos, join us as an Insider Tracking Advantage Ultra member