PR Newswire
NEW YORK, Aug. 23, 2022
Genpact's extensive industry expertise and AI-powered claims management platform will help improve overall Member experiences and efficiencies
NEW YORK, Aug. 23, 2022 /PRNewswire/ -- Genpact (NYSE: G), a global professional services firm focused on delivering digital transformation, today announced it has been selected to implement its digital and AI capabilities to elevate USAA's Property Direct Repair Program (PDRP). Genpact's transformative approach to operating this program provides more transparency and agility, enabling USAA to better serve millions of Members of the U.S. military, veterans who have honorably served, and their families.
Given complex policy regulations and increased frequency of natural disasters, insurers need to process claims with more speed, transparency, and accuracy than ever before to remain competitive. To enhance the digital and in-person experience of USAA Members nationwide, Genpact will deploy its AI-enabled Cora Claims Manager solution to support the seamless and timely delivery of information to claims handlers and Members alike.
Leveraging Genpact's process excellence and its data intelligence to reimagine each stage in the PDRP customer journey, a better and more efficient experience for members and providers alike. Together, the elevated PDRP enables:
"The trifecta of a digital platform, AI-generated data, and a relationship-based highly experienced national network of adjusters will help deliver a more complete Member experience, both online and in-person," said Yasir Andrabi, global insurance strategy and solutions leader, Genpact. "Providing real time communication alleviates the stress and increases transparency of claim and repair timelines. This is a critical component of providing a better Member experience and a perfect example of Genpact's dedication to a world that works better for people."
By leveraging a vast network of trusted repair professionals, paired with expertise in technology-led insights, Genpact will help Members have a more streamlined and operationally excellent experience.
About Genpact
Genpact (NYSE: G) is a global professional services firm that makes business transformation real. Led by our purpose -- the relentless pursuit of a world that works better for people -- we drive digital-led innovation and digitally enabled intelligent operations for our clients. Guided by our experience reinventing and running thousands of processes for hundreds of clients, many of them Global Fortune 500 companies, we drive real-world transformation at scale. We think with design, dream in digital, and solve problems with data and analytics. Combining our expertise in end-to-end operations and our AI-based platform, Genpact Cora, we focus on the details – all 100,000+ of us. From New York to New Delhi, and more than 30 countries in between, we connect every dot, reimagine every process, and reinvent the ways companies work. We know that reimagining each step from start to finish creates better business outcomes. Whatever it is, we'll be there with you – accelerating digital transformation to create bold, lasting results – because transformation happens here. Get to know us at Genpact.com and on LinkedIn, Twitter, YouTube, and Facebook.
Media Contact:
Sarah Joyce
Genpact Media Relations
[email protected]
+1 (626) 379-9829
View original content to download multimedia:https://www.prnewswire.com/news-releases/genpact-teams-up-with-usaa-to-support-its-property-direct-repair-program-301610475.html
SOURCE Genpact
We use cookies to tailor your experience, measure site performance and present relevant offers and advertisements. By clicking ‘Accept’ or any content on this site, you agree that cookies can be placed on your browser. You can view our privacy policy to learn more.
If you would like to get more data, alerts and access to Real Vision videos, join us as an Insider Tracking Advantage Ultra member