Fostering a culture of continuous learning
Originally published in the Maximus 2023 Sustainability Report
NORTHAMPTON, MA / ACCESSWIRE / February 22, 2024 / At Maximus, our dedication to nurturing a vibrant culture of continuous learning is pivotal. This commitment not only aligns with our strategic objectives and values but also cultivates an environment where every employee is empowered to reach their utmost potential. This approach is instrumental in driving organizational growth and enhancing our service delivery.
The Shared Learning Model: collaborative and strategic learning alignment
Our Shared Learning Model (SLM) exemplifies a collaborative and cross-functional approach, bringing together business leaders and learning professionals to closely align development programs with Maximus' strategic direction. This model fosters a deep-rooted learning culture, enabling employees to fully engage with their personal development journey. By ensuring alignment with our organizational goals, vision, and values, the SLM enables us to adapt and scale our learning initiatives effectively, empowering team members in their professional growth.
Strategically enabling talent through robust talent management
Our belief is that our future success is linked to the empowerment of our talent, which accelerates our strategic objectives. To achieve this, we focus on attracting, retaining, and nurturing top talent through key talent management components:
Elevating training operations for enhanced experience and control
Elevating training operations for enhanced experience and control In FY23, Maximus took significant strides in improving end-user experiences and bolstering internal system controls. A key focus was on refining the governance of our Learning Management System (LMS). This effort included the establishment of regular LMS system administrator meetings, ensuring a streamlined and cohesive approach between the LMS and its affiliated software partners. The redesign of the internal LMS homepage marked a substantial enhancement, offering a more intuitive user interface that promotes a variety of learning opportunities available to the employee. In parallel, a comprehensive vendor relationship management audit centralized and sharpened our focus on compliance with both internal policies and external regulations.
Cultivating talent through dynamic development initiatives
The past year saw Maximus leverage the Shared Learning Model network to launch and scale an array of programs. These initiatives were meticulously crafted to empower business leaders and functional experts, enhancing their personal and professional effectiveness. The Learning and Organizational Development team, in partnership with SLM, successfully rolled out 14 leadership and professional development programs, directly impacting a substantial number of employees through a blend of instructor-led training classes and webinars.
We also continued our investment in a global learning management system, providing 24/7 access to a diverse range of learning resources. These resources cover a broad spectrum, from digital transformation to customer service, and were extensively utilized by our employees for their professional development.
For emerging leaders, Maximus offers specialized experiences, including a comprehensive New Leader Onboarding program and the Essentials of Leadership Skills series. These programs are designed to ensure new leaders seamlessly integrate into the Maximus culture and acquire foundational management skills essential for their growth trajectory within the company.
Our approach to nurturing experienced leaders encompasses a variety of learning development opportunities, focusing on key areas like effective communication, trust-building, and project management methodologies. These targeted programs are tailored to align with their advanced professional objectives.
The Executive Development Program (EDP), a cornerstone initiative launched in September 2023, offers a personalized learning experience for our senior leaders. This program is an integral part of our leadership succession strategy, designed to equip Maximus' future leaders with the skills required to navigate and excel in an evolving marketplace. The EDP combines in-person and virtual training elements with a suite of developmental tools like personalized learning plans and professional coaching, reinforcing our commitment to executive leadership development.
Expanding professional growth through tuition and certification support
In FY23, Maximus announced a forward-thinking tuition reimbursement program, designed to bolster our employees' professional growth and adaptability in a skill-focused workforce. This program invites employees with over a year of service to engage in higher education, non-degree courses, and professional certifications that resonate with their career aspirations. Unique to this initiative, educational pursuits are not limited to their current roles but extend to any area relevant to Maximus' services. This approach aims to cultivate an internal skills pipeline, enhancing our service capabilities. The program, launched in October 2023, reflects our commitment to supporting our team members' continuous learning and career development.
Learn more about Maximus' dedication to excellence and innovation in the 2023 Sustainability Report.
View additional multimedia and more ESG storytelling from Maximus on 3blmedia.com.
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SOURCE: Maximus