PR Newswire
PLANO, Texas, Sept. 28, 2021
PLANO, Texas, Sept. 28, 2021 /PRNewswire/ -- Alkami Technology Inc. (Nasdaq: ALKT) ("Alkami"), a leading cloud-based digital banking solutions provider for banks and credit unions in the U.S., announced the release of the new report "Digital Banking Market Pulse: The Increasing Importance of User Experience (UX)."
For the report, Alkami surveyed 795 digital banking customers and members in the U.S. to better understand their expectations when it comes to an exemplary user experience, and compared those findings with the perceptions of 150 regional and community financial institutions (FIs) aspiring to deliver the same. Findings were presented during Alkami's 2021 Virtual Client Conference on September 14, 2021.
"With consumers increasingly adopting digital banking services, and wanting more from their FIs, delivering an optimal experience has never been more important," said Allison Cerra, chief marketing officer, Alkami. "But in order to successfully navigate this increasingly competitive and demanding landscape, it's critical for FIs to know what their users expect and want, and not just assume that their views mirror those of their customers."
Key findings from the report include:
Cerra added, "As consumers increasingly adopt digital banking services, banks and credit unions must determine how to navigate a competitive landscape that is as fierce as it is fragmented. The key will be in unlocking a digital banking experience that is designed with the user's outcomes in mind—one that is increasingly more personalized and timely in nature—and does so with technology that empowers."
To learn more about how customer expectations for the digital banking user experience compare to the perceptions of FIs, download the full report.
About Alkami
Alkami Technology, Inc. is a leading cloud-based digital banking solutions provider for financial institutions in the United States that enables clients to grow confidently, adapt quickly and build thriving digital communities. The Alkami Platform is the digital banking and fraud mitigation platform of choice for over 260 financial institutions. Alkami's investments have resulted in a premium platform that has enabled it to replace older, larger and better-funded incumbents and provide clients with world-class experiences reflecting their individual digital strategies.
To learn more about Alkami or to request a demo, visit alkami.com.
Media Relations Contact
Jennifer Cortez
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Audrey Pennisi
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SOURCE Alkami Technology, Inc.
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