Sector: Technology | Industry: Software |
See Regulatory Filings on SEC |
Company Contact | |
Address: | 2950 S. Delaware St., Suite 201 SAN MATEO CA 94403 |
Tel: | 1-650-9885699 |
Website: | https://www.freshworks.com |
IR: | See website |
Key People | ||
Rathna Girish Mathrubootham Chairman of the Board, Chief Executive Officer, Co-Founder | Dennis M. Woodside President, Director | Tyler Sloat Chief Financial Officer |
Johanna Jackman Chief People Officer | Stacey Epstein Chief Marketing Officer | Mika Yamamoto Chief Customer and Marketing Officer |
Srinivasagopalan Ramamurthy Chief Product Officer | Pradeep Rathinam Chief Revenue Officer |
Business Overview |
Freshworks Inc. is a software development company. The Company provides software-as-a-service (SaaS) products that deliver artificial intelligence (AI)-guided customer and employee service solutions. It has a unified Customer Relationship Management (CRM) platform that encompasses support, sales, and marketing. Its customer service (CS) includes Freshworks Customer Service Suite, Freshdesk, Freshcaller, and Freshsuccess. Its messaging/chat product offerings include Freshchat. Its sales and marketing product offerings include Freshsales, Freshmarketer, and Freshsales Suite. Its information technology (IT) and employee service management (ITSM) product offerings include Freshservice and Freshservice for Business Teams. The Company's Neo platform is the AI-powered, enterprise-grade foundation for all Freshworks products, which include an AI engine, a Developer platform, the Freshworks Marketplace, analytics service and unified customer experience services. |
Financial Overview |
For the fiscal year ended 31 December 2023, Freshworks Inc revenues increased 20% to $596.4M. Net loss decreased 41% to $137.4M. Revenues reflect Subscription services segment increase of 20% to $582.9M, Professional services segment increase of 7% to $13.6M, Northern America segment increase of 23% to $266.3M, Europe, Middle East and Africa segment increase of 19% to $230M. |
Employees: | 4,900 as of Dec 31, 2023 |
Reporting Currency: | U.S. Dollars |
Enterprise value: | $4,202M as of Dec 31, 2023 |
Annual revenue (TTM): | $596.43M as of Dec 31, 2023 |
EBITDA (TTM): | -$157.97M as of Dec 31, 2023 |
Net annual income (TTM): | -$137.44M as of Dec 31, 2023 |
Free cash flow (TTM): | $77.84M as of Dec 31, 2023 |
Net Debt Last Fiscal Year: | N/A |
Shares outstanding: | 297,937,294 as of Feb 13, 2024 |
TTM: Trailing Twelve Months EBITDA: Earnings Before Interest, Taxes, Depreciation, & Amortization |