PR Newswire
AUSTIN, Texas, Feb. 10, 2021
AUSTIN, Texas, Feb. 10, 2021 /PRNewswire/ -- To help organizations create dynamic and memorable experiences for their customers, Oracle today announced the latest updates to Oracle Cloud Customer Experience (CX). The latest updates to Oracle Sales, Oracle Service, and Oracle Marketing help organizations accelerate sales cycles, resolve customer service inquiries faster, and develop engaging loyalty programs that can grow customer lifetime value.
"Customers aren't afraid to walk away after a single bad experience and that reality means organizations have to empower their sales, marketing, and customer service teams with the data they need to make every customer interaction matter," said Rob Tarkoff, executive vice president and general manager, Oracle Customer Experience. "These new innovations are a testament to our continuous investments in our products and customers to help them sell more, deliver relevant service, and build loyal customer relationships."
The latest updates within Oracle Customer Experience (CX) include:
New B2B Selling Capabilities: Help sellers improve efficiency and accelerate sales cycles by providing a more prescriptive sales experience and removing tedious data entry tasks.
New B2B Service Capabilities: Help customer service agents build stronger relationships with their customers and deliver faster resolutions.
New Loyalty and Marketing Capabilities: New innovations within Oracle CrowdTwist help marketers increase customer engagement, retention, and lifetime value by providing more personalized offers and in-the-moment experiences.
To learn more about the latest products and see product demos, join Rob Tarkoff live on Wednesday, February 10 at 9 a.m. PT and visit our Innovation Showcase here.
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About Oracle
Oracle offers suites of integrated applications plus secure, autonomous infrastructure in the Oracle Cloud. For more information about Oracle (NYSE: ORCL), please visit us at oracle.com.
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SOURCE Oracle
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