PR Newswire
PITTSBURGH, June 23, 2021
PITTSBURGH, June 23, 2021 /PRNewswire/ -- COVID-19 dramatically shifted the way people bought and sold homes over the last year. Like many industries, the real estate industry was forced to quickly pivot to adapt to social distancing, mask requirements and shutdowns. A new survey report, released today from ServiceLink, part of the FNF family of companies and the nation's premier provider of tech-enabled mortgage services, examines consumers' attitudes and experiences when it comes to homebuying and refinancing, particularly over the last year, as well as the role technology plays throughout the homebuying process.
The 2021 ServiceLink State of Homebuying Report features insights from 1,000 homeowners and provides a better understanding of: how high home prices and low inventory impacted their decision to move or not; if they took advantage of historic low interest rates or why they didn't; and how the pandemic has influenced their experience with technology.
Key findings of the report include:
"The COVID-19 pandemic and market conditions forced the real estate industry to reassess how it serves today's homebuyer. With the evolution of technology to help streamline the process, it's not surprising that our data found consumers are turning to tech-enabled providers who can meet their needs through any phase of the process," said Dave Steinmetz, president of origination services, ServiceLink. "With interest rates at historic lows, I am encouraged by the number of younger respondents who have recently refinanced. However, for those unlikely to refinance this year, many could be leaving significant money on the table if they are waiting for rates to drop even further, as our study suggests. This demonstrates an opportunity for lenders to increase awareness and education around the benefits of refinancing in today's market."
Read the full report here.
Methodology
The 2021 ServiceLink State of Homebuying Report was completed online among 1,000 homeowners, ages 18+ in the U.S. Interviewing was conducted by Market Cube, a research panel company, between April 14-19, 2021.
About ServiceLink
ServiceLink is part of the FNF family of companies and the nation's premier provider of digital mortgage services to the mortgage and finance industries. ServiceLink leads the way by delivering best-in-class technologies, a full product suite of services and proven experience, built on a foundation of quality, compliance and service excellence. ServiceLink provides valuation, title and closing, and flood services to mortgage originators; and default valuation, integrated default title services, vendor invoicing and claims audit services, as well as field services and auction services to mortgage servicers. ServiceLink helps clients in the lending industry and beyond achieve their strategic goals, realize greater efficiencies, and better serve their customers. For more information about ServiceLink, please visit svclnk.com.
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SOURCE ServiceLink
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