ServiceNow (NYSE: NOW), the leading digital workflow company making work, work better for people, has been named a leader in The Forrester Wave™: Enterprise Service Management, Q4 2019. According to the report, ServiceNow “has been investing in automation and intelligence, ease of use, DevOps, and its position as an enterprise platform.”
According to the report, “ServiceNow is the largest ESM player in the market and currently the dominant player in the large enterprise market. With one of the clearest and broadest strategic visions out there, this vendor has been investing in automation and intelligence, ease of use, DevOps, and its position as an enterprise platform…ServiceNow continues to rise above its competition in the sheer breadth and depth of its portfolio, from HR service delivery to finance operations to IT operations management to a dedicated employee onboarding module.”
“ServiceNow is transforming the world of work, delivering workflows that create great experiences and unlock productivity across the enterprise – from IT and HR to Customer Service and Finance,” said Pablo Stern, Senior Vice President of IT Workflow Products at ServiceNow. “We believe that this recognition by Forrester underscores our commitment to enabling and accelerating digital transformation as well as our established leadership position elevating experiences across the enterprise.”
ServiceNow continuously shapes the Enterprise Services Management market, offering customers benefits that include:
In 2018, 65% of global enterprise infrastructure decision makers said they had adopted ESM, with another 18% planning to adopt it in the next 12 months (Source: Forrester Research, Inc., Three Trends Are Transforming The Service Desk, Charles Betz, Will McKeon-White, October 2, 2019).
With ServiceNow, a train operating company in the UK modernized and streamlined IT infrastructure and applications to a single source of truth resulting in employees’ full visibility across processes and data, and the company’s Net Promoter Score going from mid-20s to averages between 70 to 80.
ServiceNow’s ESM solutions offer a streamlined platform for Enterprise Services by extending ITSM platform capabilities beyond technology services into business-centric automation use cases to transform the way work gets done. Key benefits of ServiceNow’s Enterprise Service Management automation solutions include:
A complimentary copy of the report is available here.
About ServiceNow
ServiceNow (NYSE: NOW) is making the world of work, work better for people. Our cloud‑based platform and solutions deliver digital experiences that create great experiences and unlock productivity for employees and the enterprise. For more information, visit: www.servicenow.com.
© 2019 ServiceNow, Inc. All rights reserved. ServiceNow, the ServiceNow logo, Now, Now Platform, and other ServiceNow marks are trademarks and/or registered trademarks of ServiceNow, Inc. in the United States and/or other countries. Other company names, product names, and logos may be trademarks of the respective companies with which they are associated.
View source version on businesswire.com: https://www.businesswire.com/news/home/20191010005731/en/
ServiceNow
Jim Brady, 408-482-4719
[email protected]