PR Newswire
HOLMDEL, N.J., April 22, 2020
HOLMDEL, N.J., April 22, 2020 /PRNewswire/ -- Vonage (Nasdaq: VG), a global business cloud communications leader, today released a report - "Video Communication Soars as Businesses and Service Providers Respond to Coronavirus" - detailing rapid growth in video communications usage during the COVID-19 pandemic. The report provides unique insight into how organizations are leveraging programmable video solutions to stay connected even in a time of crisis, including a look at total video minutes for Vonage customers, which increased 232% in March.
"COVID-19 has drastically changed everyday life, and organizations are seeking ways to minimize the disruption to their operations, while keeping their employees safe. Vonage Video APIs are embedded in businesses' existing applications, powering solutions that are connecting people and delivering services in a personal, seamless and safe way when in-person interactions are just not an option," said Alan Masarek, CEO, Vonage.
Masarek continued, "The availability of off-the-shelf video conferencing solutions has garnered a lot of attention for remote work in recent weeks. However, without the ability to provide embedded, programmable video functionality, these off-the-shelf solutions don't address the need most businesses have to power essential services during this public health crisis, including telehealth, distance learning, finance, fitness and so many others."
Healthcare and Education Traffic Grows to Support Individuals During Pandemic
Industries providing essential services during this global health crisis, including healthcare and education, experienced major increases in video traffic.
Business Services and Technology Industries Also Experience Video-Traffic Surges
Industries that help keep essential systems running smoothly, including technology and business services such as consulting, financial services and training, have also experienced video-traffic surges between February and March. Month over month:
"The COVID-19-driven shift to remote work has created a huge rise in the use of video conferencing solutions. These off-the-shelf solutions are appropriate for general meetings, employee communications, virtual cocktail parties and other use cases where people are the main focus of the meeting. For more complex use cases such as telehealth and distance learning, where security, as well as ease-of-use are key, it's important to embed video into the platforms people are already using. This would enable a doctor to see the patient and review medical records, maintaining privacy without having to switch applications; or for a teacher to maintain eye contact with students and focus on the material in a secure learning environment," said Zeus Kerravala, Founder & Principal Analyst, ZK Research.
Kerravala continued, "The Vonage Video API enables organizations to build these custom, secure and embedded video solutions within their own ecosystems, helping to keep these vital connections uninterrupted during these challenging times."
See the full inaugural report.
Vonage will continue to track video performance month-over-month in future editions of the "Video Trends & Benchmarks Report."
About Vonage
Vonage (Nasdaq: VG) is redefining business communications once again. We're making communications more flexible, intelligent, and personal, to help enterprises the world over, stay ahead. We provide unified communications, contact centers and programmable communications APIs, built on the world's most flexible cloud communications platform. True to our roots as a technology disruptor, our flexible approach helps us to better serve the growing collaboration, communications, and customer experience needs of companies, across all communications channels.
Vonage Holdings Corp. is headquartered in New Jersey, with offices throughout the United States, Europe, Israel, Australia and Asia. To follow Vonage on Twitter, please visit www.twitter.com/vonage. To become a fan on Facebook, go to facebook.com/vonage. To subscribe on YouTube, visit youtube.com/vonage.
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SOURCE Vonage
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