Western Union and Elektra are expanding their money transfer service options for their users to receive money in Mexico by sending a message via Chatbot. Following a few steps, users with an active account at Banco Azteca are now able to collect the money sent to them from the US using this new capability.
“At Elektra, we constantly seek to improve our services and channels, offering innovative and technologically efficient solutions to our users, who are always our priority. This alliance with Western Union allows us to increase our omnichannel service capabilities while generating choice, control, and convenience for our users," said Ulises Psihas, CEO, Payment Systems, Grupo Elektra.
Service requirements are as follows:
The process to receive the money sent from the US is:
“In addition to our extensive network of retail stores, we continue to invest in technology to give customers the option to send money when and where they want to,” said Claudia Reyes Armebianchi, General Manager for Mexico, Western Union. “In a country where 87.9% of the population has an active WhatsApp account,1 being able to send money transfers through mobile phones not only accelerates speed but offers convenience and financial inclusion to our customers.”
To learn more, please visit this video.
About Western Union
The Western Union Company (NYSE: WU) is committed to helping people around the world who aspire to build financial futures for themselves, their loved ones and their communities. Our leading cross-border, cross-currency money movement, payments and digital financial services empower consumers, businesses, financial institutions and governments—across more than 200 countries and territories and nearly 130 currencies—to connect with billions of bank accounts, millions of digital wallets and cards, and a global footprint of hundreds of thousands of retail locations. Our goal is to offer accessible financial services that help people and communities prosper. For more information, visit www.westernunion.com.
About Elektra
Grupo Elektra is Latin America’s leading financial services company and specialty retailer and the largest non-bank provider of cash advance services in the United States. The group operates more than 6,000 points of contact in Mexico, the United States, Guatemala, Honduras, and Panama. For more information, visit https://www.grupoelektra.com.mx/
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Brad Jones, Western Union: [email protected]
Arturo García, FleishmanHillard, Mexico: [email protected]
Adriana Tapia. FleishmanHillard, Mexico: [email protected]