TTEC Holdings Inc (OQ:TTEC)
Business Focus: IT Services & Consulting
| Sector: Technology | Industry: IT Services & Consulting |
| See Regulatory Filings on SEC | |
| Company Contact | |
| Address: | 6312 S. FIDDLER'S GREEN CIRCLE SUITE 100N GREENWOOD VILLAGE CO 80111 |
| Tel: | 1-303-3978641 |
| Website: | https://www.ttec.com |
| IR: | See website |
| Key People | ||
| Kenneth D. Tuchman Chairman of the Board, Chief Executive Officer | Michelle R Swanback President, Chief Executive Officer - TTEC Engage | Kenneth R. Wagers Chief Financial Officer |
| David J. Seybold Chief Executive Officer for TTEC Digital | Margaret B. McLean Chief Risk Officer, General Counsel | |
| Business Overview |
| TTEC Holdings, Inc. is a global customer experience (CX) outsourcing partner for marquis and disruptive brands and public sector clients. The Company operates through two business segments: TTEC Digital and TTEC Engage. The TTEC Digital segment is focused on the intersection of Contact Center As a Service (CCaaS), Customer Relationship Management (CRM), and Artificial Intelligence (AI) and Analytics. This segment creates and implements strategic CX transformation roadmaps, sells, operates, and provides managed services for cloud platforms and premise-based CX technologies, including Amazon Web Services, Cisco, Genesys, Google, and Microsoft. The TTEC Engage segment provides the digitally enabled CX operational and managed services to support large, complex enterprise clients' end-to-end customer interactions at scale. It delivers data-driven omnichannel customer care, customer acquisition, growth, and retention services, tech support, trust and safety and back-office solutions. |
| Financial Overview |
| For the fiscal year ended 31 December 2023, TTEC Holdings Inc revenues increased 1% to $2.46B. Net income decreased 92% to $8.4M. Revenues reflect TTEC Digital segment increase of 3% to $486.9M, TTEC Engage segment increase of less than 1% to $1.98B, Philippines (Country)/Asia Pacific (Region)/India (Country) segment increase of 4% to $477.5M, Latin America segment increase of 13% to $132M. |
| Employees: | 60,000 as of Dec 31, 2023 |
| Reporting Currency: | U.S. Dollars |
| Enterprise value: | $1,194M as of Dec 31, 2023 |
| Annual revenue (TTM): | $2,463M as of Dec 31, 2023 |
| EBITDA (TTM): | $239.07M as of Dec 31, 2023 |
| Net annual income (TTM): | $8.43M as of Dec 31, 2023 |
| Free cash flow (TTM): | $27.69M as of Dec 31, 2023 |
| Net Debt Last Fiscal Year: | $826.24M as of Dec 31, 2023 |
| Shares outstanding: | 47,448,910 as of Apr 3, 2024 |
| Index Membership: | S&P 600 Small Cap |
| TTM: Trailing Twelve Months EBITDA: Earnings Before Interest, Taxes, Depreciation, & Amortization | |
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